Terms of Service

Version 1.0 — Effective 20 October 2026

1. Who we are

Ophelion ("Ophelion", "we", "us") is a software service available at ophelionone.com, operated by Bojana Radulović PR Računarsko programiranje Rainbowit Dragon Ledinci (trade name: Rainbowit Dragon), a sole proprietorship (PR) registered in the Republic of Serbia, activity 6201 – Computer programming, Provalije 24A, Ledinci, Novi Sad, Republic of Serbia, Company ID (MB): 64701100, Tax ID (PIB): 110170098. Owner: Bojana Radulović. Contact: support@ophelionone.com.

2. Our reseller (Paddle)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your purchase is also subject to Paddle's Buyer Terms.

3. What Ophelion is — and is not

Ophelion is practice-management software for therapists, coaches, holistic and wellbeing practitioners ("Practitioners"): calendar, client records, notes, homework, documents, payments tracking, a client portal, online booking, programs, analytics and an AI assistant ("Arya").

• Ophelion is not a medical device, is not intended to diagnose, treat, cure or prevent any disease, and does not provide medical, psychological, clinical, legal or financial advice.
• AI outputs (summaries, briefs, suggestions, transcripts, chat replies) may be inaccurate or incomplete. You must review them and you remain solely responsible for any professional decision.
• Ophelion is not an emergency service.
• We sell software subscriptions. We do not provide therapy or coaching services.

4. Eligibility and accounts

You must be at least 18 and use Ophelion in a professional capacity (as a business, self-employed practitioner or organisation). You are responsible for your account credentials and for all activity under your account, including staff you invite. Client portal users (your clients) access Ophelion only through you.

5. Your responsibilities toward your clients

You are the data controller for the personal data of your clients that you enter into Ophelion (see our Data Processing Agreement, which forms part of these Terms). You are responsible for: having a lawful basis and, where required, explicit consent (incl. for health-related data and AI processing); informing your clients; complying with professional, licensing and confidentiality rules in your jurisdiction; and not entering data you are not allowed to process.

6. Plans, trial and billing

• Plans (EUR, excl. taxes): Start €29/month, Pro €49/month, Practice+ €89/month; yearly billing equals 10 months' price (€290 / €490 / €890). Features and limits are listed at ophelionone.com/pricing.
• Free trial: 14 days, no card required. There is no charge during the trial. At the end of the trial you choose a plan and add a payment method to continue; the subscription does not start automatically.
• Subscriptions renew automatically for the same period until cancelled. Paddle charges your payment method and adds applicable taxes.
• Usage limits (clients, AI messages, transcription minutes, client-portal daily limit of 30 AI messages per client) apply per billing period. Add-ons (1,000 AI messages – €5; 300 transcription minutes – €5) are valid until the end of the current billing period and do not roll over.
• Upgrades take effect immediately with prorated charge; downgrades take effect at the next renewal. On downgrade no data is deleted, but you cannot exceed the lower plan's limits.
• We may change prices with at least 30 days' notice by email; the change applies from your next renewal.

7. Cancellation

You can cancel anytime in Settings → Subscription (Paddle customer portal). Access continues until the end of the paid period. Refunds: see our Refund Policy.

8. Acceptable use

You may not: use Ophelion unlawfully; upload malware; attempt to access others' data; reverse-engineer or resell the service; overload or scrape it; use AI features to generate harmful or deceptive content; or use Ophelion for emergency or life-critical decisions.

9. Your content

You own your content. You grant us a limited licence to host, process and display it solely to provide the service, as described in the DPA. We do not use your content or your clients' data to train AI models.

10. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be announced where reasonable. Support: support@ophelionone.com (priority support for Practice+).

11. Data export and deletion

You can export your data at any time (Settings → Backup & Export). After termination, data is retained for 30 days to allow export, then deleted from production systems; backups are overwritten within 35 days.

12. Suspension and termination

We may suspend accounts for non-payment, serious breach of these Terms or legal requirement, with notice where possible.

13. Intellectual property

Ophelion, its software, design and brand belong to Bojana Radulović PR Računarsko programiranje Rainbowit Dragon Ledinci. No rights are granted except as stated.

14. Warranties and liability

The service is provided "as is". To the maximum extent permitted by law, our total liability is limited to the amounts you paid in the 12 months before the claim, and we are not liable for indirect or consequential damages. Nothing limits liability that cannot be limited by law (e.g. for intent or gross negligence, or mandatory consumer rights).

15. Changes

We may update these Terms. Material changes are announced at least 30 days in advance by email/in-app; continued use after the effective date means acceptance (you may cancel instead).

16. Governing law

These Terms are governed by the laws of the Republic of Serbia. Courts in Novi Sad have jurisdiction, without prejudice to mandatory consumer protection rules of your country of residence. EU online dispute resolution: [VERIFY – ODR platform discontinued July 2025].

17. Contact

support@ophelionone.com · Provalije 24A, Ledinci, Novi Sad, Republic of Serbia