Refund Policy

Version 1.0 — Effective 20 October 2026

Payments for Ophelion are processed by Paddle.com, our Merchant of Record. Refunds are issued by Paddle to the original payment method.

30-day money-back guarantee. If you are not satisfied with your first paid subscription payment (monthly or yearly), request a full refund within 30 days of that payment.

Renewals. Renewal payments are refundable within 14 days of the renewal date if you have not substantially used the service in the new period; otherwise cancel anytime to stop future renewals.

Add-ons. Unused add-ons are refundable within 14 days of purchase; used add-ons are not refundable.

EU/UK consumers. If you buy as a consumer, you have a statutory 14-day right of withdrawal, as described in Paddle's Buyer Terms. This policy does not limit your statutory rights.

How to request. Email support@ophelionone.com with your account email and order number, or contact Paddle via paddle.net. We respond within 2 business days; refunds are typically processed within 5–10 business days.

Cancellation. Cancel anytime in Settings → Subscription; access continues until the end of the paid period.